FREQUENTLY ASKED QUESTIONS

We make doing your laundry simple and affordable.
Our Laundry Service can save you time & money, so you can enjoy doing the things you love. 

Residential Laundry Pickup & Delivery FAQs

  • What is residential laundry service pickup and delivery? Simple put, a laundry pickup and delivery service does just that. Instead of searching for a laundromat fluff and fold near me and lugging your laundry bag around to use their drop off fluff and fold laundry service. We offer a better alternative and pickup laundry service near me is located right at your front door. Let Long Island Laundry pickup and deliver your laundry at your home with our pickup and delivery laundry services.

    We do all the work at our laundry facility and will handle your wash and fold laundry with superior care. Our customers trust their clothes with our laundry service because unlike others we separate clothing on premises so you don't have to- whites, lights and darks and follow all clothing tag care instructions - we take care of it all with our laundry pickup and delivery service!

  • When you search for laundry pickup and delivery near me you will find a wide range in laundry service pricing. At Long Island Laundry we believe in "you get what you pay for". Not all laundry service providers use premium detergents like we do or handle your clothes with the personal care needed to ensure items get washed properly and no one folds like us! We are really good at folding, your clothes will come back freshly cleaned and perfectly folded everytime.

    Our laundry cleaning service is only $1.95 per/lb, with a $25 minimum per order for most areas we service. First-time customers can use the promo code FIRST10 for $10 off. We offer both residential fluff and fold delivery and commercial laundry service pickup and delivery. Pay no upcharges with us and pickup and delivery is always included!

  • Simply put you dirty laundry in a bag! If you have a laundry bag than use that. If not, any plastic bag will do. Once you become a recurring weekly customer we will supply you with free laundry bags to use for each service. 

  • If you can't be home when we come by, just leave your laundry outside your door or another safe, accessible location and provide instructions letting us know where you'll be leaving it when scheduling. Upon delivery we’ll return it to the same spot unless otherwise requested.

  • Unless special request are made our standard practice is using Tide Detergent, Downy Fabric Softener, Bounce Dryer Sheets and Clorox Bleach for the whites. We have fragrance free sensitive skin detergant and eco-friendly detergents in stock to use upon request. You can fully customize your order to your personal prefrences, just make the notes in you laundry prefrences when creating your order. 

  • Yes! We offer All Free & Clear Sensitive Skin Detergent. Just simple request that is what you would like us to use.

  • Absolutely! As many as you like, including how items should be folded, which detergent to use, or to hang certain clothing. Just include your laundry prference notes on your account when placing your order. We will follow any personal preferences that you request and best of all it does not cost you anymore with our all inclusive pricing.

  • We do our very best to pre-treat any stains we see while loading your items in the washing machine. If you have any items that you want us to pay special attention to just place those items in a separate bag with a note or attach a note to the item and place at the top of your laundry bag. We are usually very successful at removing stains but depending on the stain and material type of the items we can’t guarantee the stain will come out.

  • Yes we can place any items you like on hangers. As always there is no extra charge for this. Just place the items in a separate bag with a note to put on hangers or add a note when placing order online (ex. Place all button down shirts on hangers, hang khakis.

  • We currently serve most of Long Island, including Glen Cove, Oyster Bay, Roslyn, Manhasset, Hicksville, Huntington and surrounding neighborhoods. Use our zip code checker on the website to confirm service in your area.

  • Next Day Delivery (24 hours): Available for most service areas close to our facility.

    48-Hour Delivery: For service areas farther from our location.

    How to Check Your Area's Turnaround Time:

    Online: Your delivery timeframe displays automatically when eplacing your order.
    Phone: Call us to confirm turnaround time for your specific address.
    Text/Email Updates: Receive automatic notifications when your laundry is ready for pickup/delivery.

  • Using our mobile laundry service could'nt be easier. Simple Request A Free Pick Up and we will come to your location to pick up your dirty laundry. We take it back to our family owned laundromat and we wash, dry and perfectly fold your laundry for you. Then, on your scheduled delivery day, our laundry pickup and delivery driver will bring it back to you clean, perfectly folded and ready to wear. Instead of spending hours doing your own laundry, it now only takes you minutes with a few clicks of a button from the comfort of your home. Watch instructional video below:

Commercial Laundry Services FAQs

  • Commercial laundry service provides professional washing, drying, and folding for businesses that need frequent cleaning of linens, uniforms, towels, and textiles. We handle bulk loads with fast turnaround and free pickup/delivery across Long Island.

  • We have found that these are the best Commercial laundry detergents-

    ⇒Tide
    ⇒Downy
    ⇒Bounce
    ⇒OXI Clean
    ⇒All Free Clear (fragrance free option)

  • We make payment simple and tailored to your business needs. You can:
    - Pay per order with automatic billing by securely storing a credit or debit card on your account
    - Set up weekly or monthly invoicing for recurring service
    No hidden fees, no surprises- just clean laundry and clear billing.

  • We serve a wide range of industries, including:
    - Medical offices & clinics
    - Hotels & motels
    - Gyms & health clubs
    - Spas & salons
    - Restaurants & catering companies
    - Event venues, schools, and rental properties
    If your business uses laundry, we can help.

  • It’s simple and free:
    - Step 1: Request a pickup online
    - Step 2: We collect your laundry and clean it at our facility
    - Step 3: We deliver it back fresh, folded, and ready to use
    You can schedule service as needed or on a recurring basis (daily, weekly, bi-weekly).

  • Our standard pricing is $1.95 per lb. but we do offer custom quotes depending on:
    - Laundry volume
    - Frequency of service
    - Type of items (linens, uniforms, towels, etc.)
    For best pricing give us a call and request a customized quote tailored to your business needs. We also offer $10 off your first order with promo code FIRST10, just to try our service out.

  • Both options are available: -

    Customer-owned goods (COG): We launder your inventory

    Rental service: We currently only offer towel rental service and can supply and clean towels we own and rent to your business.

    Let us know what works best for your business.

  • Yes, we follow strict hygiene protocols and use premium detergents to ensure your items are thoroughly cleaned and sanitized. 

  • Yes. We offer same-day turnaround for urgent needs through our drop-off wash and fold service at our Glen Cove Laundromat. For pickup and delivery laundry service we offer next-day service for most of our Long Island service areas.

  • No contract required.
    Use our service as needed or set up a recurring schedule. We earn your business with every order.

  • Just visit our Commercial Laundry page and request a free pickup.
    We’ll customize a plan based on your laundry needs, schedule, and budget.

  • Yes, always! At Long Island Laundry, pickup and delivery is included.
    We never charge extra fees for gas, mileage, delivery or other service fees like many other providers do.
    That means:
    - No fuel surcharges
    - No per-trip delivery fees
    - No hidden costs
    Our all-inclusive pricing ensures you know exactly what you’re paying upfront, no surprises, just clean laundry and reliable service.

  • Affordable commercial laundry pricing is typically offered by local pickup and delivery laundry services that process all laundry in‑house and provide transparent, volume‑based rates. On Long Island, businesses often save the most by choosing a provider that handles everything at its own facility. Long Island Laundry Company delivers exactly that for Nassau County and nearby Suffolk County towns, fast, reliable commercial laundry pickup and delivery with clear pricing, separate-load processing, and no hidden fees. Our in‑house operation allows us to keep costs low while giving restaurants, salons, medical offices, gyms, and other local businesses a clean, consistent, and affordable solution. laundry and reliable service.

  • Commercial linen service costs on Long Island depend on the type of linens your business uses, how heavily they’re used, and how often they need to be cleaned and professionally finished. Items like tablecloths, napkins, kitchen towels, spa sheets, massage linens, and medical gowns are typically priced per piece or per pound, with higher‑use industries requiring more frequent pickups. Businesses on Long Island often see the best value with a local pickup and delivery provider that processes linens in‑house, offers predictable pricing, and guarantees consistent finishing quality. Long Island Laundry Company provides commercial linen pickup and delivery with next‑day turnaround, separate‑load processing, and transparent pricing, helping restaurants, medical offices, salons, gyms, and hospitality businesses keep costs under control while maintaining a clean, professional presentation.

Wash & Fold Drop-Off Laundry FAQs

  • Wash and fold (also called fluff and fold) is a professional laundry service where you drop off your clothes and we handle everything- washing, drying, folding, and packaging, so your laundry comes back fresh, clean, and ready to wear.

  • Unless special request are made we use Tide Detergent, Downy Fabric Softener, Bounce Dryer Sheets and Clorox Bleach for the whites.

  • Yes! We offer All Free & Clear Sensitive Skin Detergent. Just simple request that is what you would like us to use.

  • Absolutely! As many as you like, we will follow any personal preferences that you request. Such as-
    - Detergent type
    - Wash/dry temperatures
    - Folding preferences
    Just let us know your preferences when you drop off and best of all we don’t have any upcharges.

  • We do our very best to pre-treat any stains we see while loading your items in the washing machine. If you have any items that you want us to pay special attention to just place those items in a separate bag with a note or attach a note to the item and place at the top of your laundry bag. We are usually very successful at removing stains but depending on the stain and material type of the items we can’t guarantee the stain will come out.

  • Yes we can place any items you like on hangers. As always there is no extra charge for this. Just place the items in a separate bag with a note to put on hangers or add a note when placing order online (ex. Place all button down shirts on hangers, hang khakis.

  • We charge $1.45 per pound with a $15 minimum order.
    Comforters and bulky items are priced separately, starting only at $20.
    New customers can use promo code FIRST10 for $10 off your first order.

  • We are a premium wash and fold laundry service with all inclusive pricing so every order includes:
    - Stain pre-treatment
    - Sorting by lights, darks, and whites
    - Premium detergent options
    - Separate processing (never mixed with other orders)
    - Prompt removal from dryers to reduce wrinkles
    - Perfectly folded and packaged ready for pickup.

  • Standard turnaround is typically 24 hours. Upon request we do offer same-day service depending on our workload, the time of day you drop off and the size of your order. 

  • Yes! We provide free pickup and delivery throughout our Long Island service areas.
    Just schedule online and we’ll handle the rest- door to door.

  • No Never! Your laundry is always processed separately from order orders.

  • Absolutely. We specialize in cleaning:
    - Comforters
    - Blankets
    - Pillows
    - Matress Pads
    - Sleeping Bags
    Bulky items are priced by the piece for optimal care.

  • We’re happy to accommodate.
    Just place delicate items in a separate bag and include a note or let us know when dropping off your laundry. We’ll treat them with extra care as per your instructions.

  • No contracts, no subscriptions.
    Use our service as needed- whether it’s weekly, monthly, or just when life gets busy.

Long Island Laundry Service Pricing FAQs

  • Long Island Laundry charges $1.45 per pound for our premium wash and fold drop off laundry service with a $15 minimum order and $1.95 per pound for our pickup and delivery laundry service with a $25 minimum per order charge for most of our service areas. This all-inclusive price covers pickup and delivery, premium detergents, fabric softener, and your choice of washing preferences including temperature and drying settings. Unlike other laundry service near me options that add hidden fees, our transparent pricing means you'll never encounter surprise charges. We also offer new customer discounts, with $10 off your first order using promo code FIRST10. For regular customers throughout Nassau and Suffolk County, our competitive per-pound pricing makes professional laundry care both affordable and convenient, especially when you factor in the time saved from doing laundry yourself.

  • Pricing for laundry pickup and delivery for businesses on Long Island is tailored to your unique business needs, often at rates lower than our standard $1.95 per lb. One price covers it all, pickup, delivery, processing, fuel costs, and specialty treatments included- truly all-inclusive pricing. You can get a custom quote here.

  • Comforter cleaning Long Island services at Long Island Laundry starts at just $20 per comforter, with pricing varying based on size and fabric type. Unlike the per-pound pricing for regular wash and fold, comforters and bulky items are priced individually to ensure proper care and thorough cleaning. Twin and Full comforters cost $20 and Queen and King size comforters cost $26. Down comforters and extra heavy comforters are an extra $10. Our comforter cleaning service is available with our drop off service or you can take advantage of our free pickup and delivery, making it convenient to refresh your bedding without leaving home.

  • Yes, same-day drop off laundry service on Long Island is available seven days per week at Long Island Laundry with just a $15 minimum order. There's no premium surcharge for same-day service, you pay the same $1.45 per pound rate as our standard next-day service. To ensure same-day turnaround, simply drop off your laundry by 11AM, and we'll have your freshly cleaned, folded laundry ready for you by the end of the day. This makes us one of the most affordable same-day laundry service options in Nassau County. Whether you have an unexpected event, traveled back with dirty clothes, or simply ran out of clean items, our same-day wash and fold service ensures you're never without fresh laundry when you need it most.

  • Absolutely not, Long Island Laundry prides itself on transparent, all-inclusive pricing with zero hidden fees. Our per pound rate includes everything: premium detergents, fabric softener, pickup, delivery, hangers, and any special washing instructions you request. Unlike other wash and fold Long Island services that charge extra for stain treatment, sorting, or delivery during certain hours, we bundle everything into one simple price. The only separate charges are for specialty items like comforters (starting at $20) and dry cleaning services, which are clearly listed on our pricing page. There are no fuel surcharges, premium detergent fees, or express service premiums. What you see is what you pay, making it easy to budget for professional laundry service near me without worrying about surprise costs.

  • The per-pound price at Long Island Laundry includes comprehensive laundry care from start to finish. We use premium name-brand detergents and fabric softeners at no extra charge, wash your clothes according to your specified temperature preferences (hot, warm, or cold), and dry items using appropriate heat settings to prevent shrinkage. Your laundry is carefully folded or placed on hangers, and delivered back in protective bags. Pickup and delivery service is included Monday through Friday with minimum orders, and you can add special instructions for specific items at no additional cost. We separate colors, delicates, and heavy items to ensure proper care. This all-inclusive approach to wash and fold Long Island service means you're paying for complete laundry care, not just basic washing and folding.

  • While self service laundromats appear cheaper initially, Long Island Laundry's wash and fold Long Island service often costs the same or slightly more when you calculate total expenses. Laundromat costs include machine fees ($4-8 per load), detergent ($2-3), fabric softener, gas, and 2-3 hours of your time. An average 20-pound weekly load costs $8-12 at a laundromat plus transportation and not to mention your time, totaling around $30-35 monthly. Our laundry service near me costs $29 for that same 20-pound load and we do everything for you. When you value your time at even minimum wage, professional laundry service becomes significantly more economical, plus you avoid the hassle, crowds, and time commitment of DIY laundry completely

  • Yes, Long Island Laundry values customer loyalty and offers several ways to save. New customers receive $10 off their first order with promo code FIRST10, just for trying our wash and fold Long Island service. We frequently run seasonal promotions and special offers for both new and returning customers. We also offer referral bonuses, when you refer friends or family to our laundry pickup and delivery Long Island service, both you and your referral receive account credits. Sign up for our email newsletter to receive exclusive discount codes and early notification of special promotions. Our goal is to make premium laundry service near me affordable for everyone in Nassau and Suffolk County.

  • Long Island Laundry accepts all major payment methods for maximum convenience. We accept Visa, Mastercard, American Express, and Discover credit cards, as well as debit cards with major card logos. Payment is processed securely through our online system after service is completed, so you'll know exactly what you're paying before being charged. We also accept digital payment methods including Apple Pay and Google Pay for customers who prefer mobile payments. For regular wash and fold Long Island customers, we offer stored payment methods so you don't need to enter card information with each order. Cash payments can be arranged with drivers upon delivery if preferred. All transactions are secure and encrypted, and you'll receive detailed invoices showing exactly what was cleaned and the per-pound calculation for your laundry service near me.

  • Long Island Laundry includes blankets, sheets, and towels in our standard per pound wash and fold pricing when they're regular household items. Bed sheets, bath towels, and lightweight blankets are washed with appropriate settings and folded neatly at this per-pound rate. For oversized specialty items like comforters, duvets, and heavy quilts, we charge separately starting at $15 to ensure they receive extra care, space, and drying time. Quilts and Heavy Blankets cost $15, Twin and Full comforters cost $20 and Queen and King size comforters cost $26. Down comforters and extra heavy comforters are an extra $10. Our commercial-grade equipment handles large items better than home machines, providing superior cleaning. This transparent pricing for bulky item laundry service makes it easy to budget for complete household laundry needs.

  • Yes, Long Island Laundry has different minimum per order charges depending on your service choice. Our drop off laundry service requires just a $15 minimum (approximately 10 pounds), available seven days per week. Pickup and delivery wash and fold laundry service has a $25 minimum (approximately 17 pounds) for Monday through Friday scheduled pickups. These minimums ensure efficient routing while keeping costs affordable for customers. Most customers easily meet these thresholds with laundry orders. Specialty items like comforters count toward meeting the minimum.

Towel Laundry Service FAQs

  • Towel laundry service is a professional solution for businesses that need clean, sanitized towels on a regular basis. We pick up, wash, dry, and deliver your towels so you never run out, perfect for gyms, salons, spas, and more.

  • Our standard rate is $1.95 per pound, with a $25 minimum.
    We do offer custom quotes for all commercial accounts based on towel volume, frequency, and item type.
    Use promo code FIRST10 for $10 off your first order.

  • We serve:
    - Gyms & fitness centers
    - Spas & massage studios
    - Hair & nail salons
    - Barber shops
    - Country clubs
    - Medical offices
    If your business uses towels, we’ve got you covered.

  • Both options are available:
    - Customer-owned goods (COG): We clean your towels

    - Towel rental: We supply and launder towels for you

    Choose what works best for your business.

  • Yes, pickup and delivery are always included.
    We never charge fuel surcharges, delivery fees, or hidden costs.
    Our pricing is all-inclusive and transparent.

  • We offer flexible scheduling:
    - Daily
    - Weekly
    - Bi-weekly
    - On-demand
    You choose the frequency that fits your business.

  • Absolutely. Your towels are never mixed with other clients’ laundry.
    We process each order individually to ensure hygiene and quality.

  • Yes, we offer premium and fragrance-free detergents like All Free & Clear.
    Just let us know your preferences when scheduling your pickup.

  • Yes. We use high-temperature washing and quality commercial detergents to ensure your towels are thoroughly cleaned and fresh. While we’re not OSHA-certified we follow consistent, professional laundering practices to help your business have clean and sanitized towels.

  • It’s easy:
    - Step 1: Request a free pickup online
    - Step 2: We collect and clean your towels
    - Step 3: Fresh towels are delivered back to you, ready to use
    No contracts, no hassle, just clean towels, delivered.

Dry Cleaning FAQs

  • Any cleaning process for clothing and fabrics using a solvent other than water is dry cleaning. The practicalities of a standard home washer and dryer can not withstand this process.

  • Take it all out of the pockets of all of your garments. Items like gum and makeup can damage the clothing and other customers’ clothing in the same load. Make it easy to find stains by putting pins or tape on the stain or near it.

  • Dry cleaning is a must for your sensitive fabrics, and outcomes vary considerably. For such delicate, heavily embellished clothing, which water can not treat, dry cleaning is immaculate and useful.

  • Dry cleaning is better for removing grease, oil, or other deep-set stains when it comes to dry cleaning versus washing. It may not always be possible for the necessary detergent to get stains out of the clothing, but dry cleaning can.

  • Does dry cleaning make your clothes better than regular washing? Absolutely. Clothes are not damaged by dry cleaning; it preserves them. But washing just ends up reducing it, staining it, or pilling it.

Self Serve Laundromat FAQs

  • Glen Street Laundromat in Glen Cove, NY is open 7 days a week for your convenience:

    • Monday–Friday: 7:00 AM – 10:00 PM
    • Saturday & Sunday: 6:00 AM – 10:00 PM
      Open early and late so you can do laundry on your own schedule.
  • Washers:

    • 45 lb: $4.25
    • 55 lb: $6.75
    • 65 lb XL: $7.00

    Dryers:

    • 30 lb: $0.25 every 7 minute

    Affordable pricing and machines are designed to complete your laundry in under an hour.

  • We accept:

    • Quarters
    • Credit/Debit Cards
    • Mobile Pay

    Cashless options make the laundry process quick and easy.

  • Yes, feel free to bring your own detergent, fabric softener, or dryer sheets.
    Forgot something? Our vending machines offer laundry essentials onsite.

  • Yes, we offer oversized machines ideal for:

    • Comforters
    • Blankets
    • Large or multiple loads

    They're perfect for bulky laundry items you can’t fit in home machines.

  • Yes. We’re fully staffed during business hours to assist with:

    • Machine operation
    • Drop-off laundry services
    • Troubleshooting questions

  • If a machine malfunctions:

    • Alert a staff member on-site
    • We will correct the issue or refund your money immediately

  • Yes, we stock vending machines with:

    • Detergent
    • Fabric softener
    • Dryer sheets

    No need to leave if you forgot your essentials.

  • Yes. Customers enjoy:

    • Free Wi-Fi
    • Flat-screen TVs
    • Folding counters
    • Clean restrooms
    • Convenient parking (front and rear)

    A relaxing atmosphere while you wait.

  • Absolutely. Your safety matters:

    • Surveillance cameras monitor the space
    • The facility is well-lit and staffed
    • Emergency protocols are in place for peace of mind

  • We kindly ask that you do not use our self-service machines for pet bedding, items with excessive dirt, grease, or waste. These materials can affect machine cleanliness and the comfort of other customers. If you're unsure whether something is suitable, feel free to check with our staff, we're happy to guide you toward the best solution

  • Items left behind are held in our office.
    We recommend checking your machines and folding station before leaving.

  • Yes, but we kindly ask that children are supervised to maintain a safe and calm space.

  • Our Laundromat utilizes the FasCard app which allows customers to remotely monitor and interact with laundry machines. Customers can see which machines are available, check cycle times, and even start machines using their smartphone.

    In general, weekday mid-days are typically the quietest.
    Evenings and weekends are busier but machines are usually always available.

Long Island Laundry – Terms of Service

  • Service & Care

    We use reasonable care and industry-standard methods in laundering and dry-cleaning garments. However, we are not responsible for damage resulting from inherent fabric weaknesses, manufacturer defects, prior wear, or care label inaccuracies not apparent before processing. This includes, but is not limited to, delicate fabrics, embellishments, trims, and specialty materials.

    Wash & Fold

    Color loss, shrinkage, and fabric wear may occur and cannot be guaranteed against. Wash & fold service is provided based on weight, and minor variations in weight may occur due to moisture content, bag type, or fabric density.

    Dry Cleaning

    Dry cleaning delivery dates are estimated, not guaranteed. Certain stains may require additional processing time to achieve proper results.

    Counts & Claims

    Any discrepancies in item count, condition, or service concerns must be reported within 48 hours of delivery or pickup. Unless an itemized list accompanies an order, our count shall be accepted as correct.

    Reprocessing & Remedies

    If a service issue is reported timely, our remedy is limited to reprocessing the affected items or issuing a service credit, at our discretion. Refunds beyond the processing charge are not guaranteed.

    Liability Limitation

    Our liability for any lost or damaged item is limited to no more than ten (10) times the charge for processing that item. We are not responsible for incidental or consequential damages.

    Minimum Orders

    Pickup and delivery laundry services are subject to a minimum order requirement, which is disclosed at the time of booking and on applicable service pages.

    Unclaimed Items

    Unclaimed items will be handled in accordance with New York State regulations.

    Acceptance of Terms

    By placing an order with Long Island Laundry, you acknowledge and agree to these terms.

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