Long Island Laundry Company Privacy Policy

Long Island Laundry Company: Privacy Policy

Effective Date: April 2026

1. Information We Collect

To provide our premium, door-to-door laundry service, we collect specific personal details. This includes:

Contact Details: Your name, phone number, and email address.

Service Address: Your home or business address for scheduled pickups and deliveries.

Payment Information: We use secure, industry-standard third-party processors. We do not store your full credit card numbers on our own servers.

Service Notes: Information regarding gate codes, porch instructions, or specific laundry preferences (e.g., “use unscented detergent”).

Usage Data: We may collect technical information such as your IP address, browser type, and interaction with our website.

2. How We Use Your Data

We use your information strictly to facilitate your service and improve your experience. This includes:

Scheduling and completing your laundry pickups and deliveries across our service areas.

Sending you transactional text (SMS) or email updates about your order status.

Processing payments securely for the services we provide.

Improving our website experience, local SEO, and service area coverage.

Responding to customer service inquiries or feedback.

3. We Protect Your Privacy

No Selling Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your trust is essential to our family-owned business. Service Partners: We only share your information with trusted partners necessary to run our business. This includes our POS and booking system (Curbside Laundries), our secure payment processors, and route optimization software used by our drivers. In-House Processing: Unlike many laundry services, all orders are processed at our own facility in Glen Cove. This ensures your personal information and garments remain within our direct control and are never outsourced.

4. Data Security (NY SHIELD Act Compliance)

We take the security of your information seriously. In accordance with the New York SHIELD Act, we maintain administrative, technical, and physical safeguards. This includes encrypted data transmission (SSL) and restricted access to customer files to ensure your personal details are protected from unauthorized access or disclosure.

5. Cookies & Tracking

Our website uses “cookies” and tracking pixels (such as Google Ads and UTM tracking) to remember your zip code and service preferences. This helps the site load faster and ensures we are showing you the correct pricing and service availability for your specific location. You can disable cookies in your browser settings, though some parts of our website may not function correctly without them.

6. SMS and Digital Communications

By providing your mobile number, you agree to receive automated transactional messages. These are strictly for order updates, pickup reminders, and delivery notifications. You may opt out of any marketing-related messages at any time by following the “Unsubscribe” instructions provided in the message.

7. Your Rights and Access

You have the right to request to view, update, or delete your personal information at any time. If you wish to manage your data or have questions regarding our privacy practices, please contact us at anthony@longislandlaundry.com or call us directly at 516-674-4123.

8. Changes to This Policy

If we update how we handle your data, we will revise the “Effective Date” at the top of this page. Your continued use of our service after such changes constitutes your agreement to the updated policy.