Long Island Laundry Company Terms of Service

Long Island Laundry Company: Service Agreement

Last Updated: April 2026

Service and Care

We use reasonable care and industry-standard methods in laundering and dry-cleaning garments. However, we are not responsible for damage resulting from inherent fabric weaknesses, manufacturer defects, prior wear, or care label inaccuracies not apparent before processing. This includes delicate fabrics, embellishments, trims, and specialty materials.

Wash and Fold

Color loss, shrinkage, and fabric wear may occur and cannot be guaranteed against. Wash and fold service is provided based on weight, and minor variations in weight may occur due to moisture content, bag type, or fabric density. Our team processes every order in-house at our dedicated facility to ensure quality control; we do not outsource your garments to third-party providers.

Dry Cleaning

Dry cleaning delivery dates are estimated, not guaranteed. Certain stains may require additional processing time or specialized treatment. While we strive for perfection, some stains may be permanent.

Pickup and Delivery Logistics

Customers are responsible for ensuring laundry bags are accessible for our drivers. If you choose “unattended pickup/delivery,” Long Island Laundry Company is not responsible for items lost, stolen, or damaged after they have been dropped off at your designated location (e.g., porch, concierge, or vestibule). Please ensure your pickup location is secure.

Hazardous and Heavily Soiled Items

For the safety of our staff and equipment, we reserve the right to refuse service for items heavily contaminated with hazardous materials, including but not limited to biohazards, excessive pet hair, mold, or pests. Such items may be returned unprocessed at the customer’s expense.

SMS and Digital Communications

By providing your phone number and placing an order, you consent to receive transactional SMS updates regarding your pickup status, delivery confirmation, and billing. You may opt out of marketing communications at any time, but transactional alerts are necessary for service completion.

Counts and Claims

Any discrepancies in item count, condition, or service concerns must be reported within 48 hours of delivery or pickup. Unless an itemized list accompanies an order, our count shall be accepted as correct.

Reprocessing and Remedies

If a service issue is reported timely, our remedy is limited to reprocessing the affected items or issuing a service credit, at our discretion. Refunds beyond the processing charge are not guaranteed.

Liability Limitation

Our liability for any lost or damaged item is limited to no more than ten (10) times the charge for processing that item. We are not responsible for incidental or consequential damages.

Minimum Orders

Pickup and delivery laundry services are subject to a minimum order requirement ($35), which is disclosed on applicable service location pages. Orders falling below this weight or price threshold will be billed at the minimum rate.

Unclaimed Items

Unclaimed items will be handled in accordance with New York State regulations.

Acceptance of Terms

By placing an order with Long Island Laundry Company, you acknowledge and agree to these terms. For any questions regarding these policies, please contact our Glen Cove facility directly.